About

Have Questions? We’ve Got Answers!

Frequently Asked Questions

Where are you located?

Our home base is in the beautiful town of Todos Santos, Baja California Sur, Mexico. However, we partner with fulfillment centers located worldwide to ensure faster delivery and lower shipping costs for our customers, no matter where you are!

What is the return policy?

Due to our products being made to order, we’re unable to offer returns or size exchanges unless there is an issue with the item (e.g., defect or damage), in which case we’ll gladly replace it or offer a refund. If your order is returned due to a delivery error, we can reship it.

Do you ship internationally?

Yes! We offer worldwide shipping. Shipping rates and delivery times may vary depending on your location.

How long does it take to receive my order?

Each item is custom-made just for you! Fulfillment takes 2–5 business days, and shipping time will depend on your location. We aim to get your order to you as quickly as possible, while also reducing overproduction.

Can I track my order?

Yes! Once your order is fulfilled and shipped, you will receive a confirmation email with tracking information.

What if an order gets lost in the mail?

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order.

Can I change or cancel my order after it’s placed?

We begin fulfilling orders as quickly as possible, so if you need to make changes or cancel an order, please contact us within 24 hours of placing it. While we can’t guarantee changes after that time, we’ll do our best to accommodate your request.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Shop Pay.

How do I apply my discount code?

You can enter your discount code at checkout. Be sure to double-check that it’s applied before finalizing your purchase.

Do you offer gift cards?

Absolutely! We offer digital gift cards that you can purchase here. Each gift card comes with a unique code, which the recipient can use at checkout to apply the gift card value to their order. After purchase, you'll receive an email with the code. Our gift cards are nonrefundable and never expire. Thank you for sharing the love!

Do you run sales, discounts, or promotions?

We strive to keep our pricing affordable year-round while delivering high-quality, ocean-inspired gear. For first-time customers, we offer a 10% discount when you subscribe to our newsletter—a perfect way to dive into Salinity Swimwear!

Additionally, we occasionally run sales and promotions on select items or during special events. Subscribing to our newsletter ensures you’re the first to know about these deals, along with updates on our latest collections and exclusive offers.

Stay connected, and enjoy the journey with us!

What sizes do you offer?

We proudly offer inclusive sizes ranging from XXS to 6XL in our swimwear, and sizes 2T to 20 for kids and youth.

What size should I order?

To find the perfect fit, please refer to our detailed Size Guide, which includes measurements and fit tips. If you're still unsure, feel free to contact us for personalized sizing advice.

How do I care for my swimwear?

To keep your swimwear looking fresh and vibrant, we recommend hand washing in cold water and laying it flat to dry. Avoid bleach, fabric softeners, and high heat, as they may damage the fabric's quality and color. Rinsing after each use is also a great way to prolong the life of your swimwear!

What is recycled polyester?

Recycled polyester is a sustainable fabric made from post-consumer plastic bottles and other discarded polyester products. By repurposing these materials, we reduce waste and lower the environmental impact compared to producing new polyester from raw materials. It helps conserve resources and minimizes landfill waste.

How is recycled polyester made?

Recycled polyester is created by collecting plastic waste, cleaning it, and then shredding it into small flakes. These flakes are melted down and spun into yarn, which is then woven or knitted into fabric. This process not only reuses existing materials but also requires less energy than producing virgin polyester.

What is organic cotton?

Organic cotton is cotton grown without the use of synthetic pesticides, fertilizers, or genetically modified organisms (GMOs). Instead, it relies on natural methods to maintain soil fertility and control pests. This approach helps reduce environmental impact, promotes biodiversity, and ensures that the cotton is grown in a more sustainable manner.

How does using organic cotton benefit the environment?

Using organic cotton supports sustainable farming practices, which help conserve water, improve soil health, and reduce pollution from harmful chemicals. Organic cotton farming also promotes better working conditions for farmers and reduces the overall environmental footprint of cotton production.

Are all your materials eco-friendly?

Not all of our products are currently made from eco-friendly materials, but we’re actively working to change that. We prioritize sustainability and are gradually transitioning more of our products to eco-friendly options like recycled polyester and organic fabrics. Our commitment is to reduce our environmental impact while providing high-quality, ocean-inspired swimwear and apparel that you can feel good about wearing.

Can I Place a Custom Order?

Absolutely! We love bringing your unique ideas to life. If you’re interested in a custom design or specific request, please contact us directly. We’re happy to discuss your vision, provide details on pricing, and guide you through the process. Custom orders are a special way to get exactly what you want while supporting sustainable fashion. Let’s make something amazing together!

Does Salinity Swimwear offer sun protection?

Yes, Salinity Swimwear provides excellent sun protection! Many of our products feature UPF 50+ fabric, which is tested by third parties to ensure superior protection from harmful UVA and UVB rays. This rating is the highest achievable and means that our garments offer "excellent" sun protection. The UPF (Ultraviolet Protection Factor) rating is like SPF (Sun Protection Factor) for fabrics, ensuring your skin stays protected even during long days in the sun. Rest assured, the sun protection built into our fabrics won’t wash out over time, so you can stay safe and stylish in any adventure.

Is this clothing meant just for the water?

Not at all! While our gear is specially designed for water activities like SCUBA diving, surfing, and kiting, it's also perfect for dry activities. Whether you’re working out, doing hot yoga, hiking, or just lounging around, our clothing offers comfort and functionality for all your adventures—both in and out of the water.

Do I need to wear something under my leggings or shorts?

It’s completely up to you! Our leggings and shorts are designed to be versatile, so you can choose to wear them with or without additional layers. Many of our customers wear them with underwear or bikini bottoms underneath, while others go without. Rest assured, the fabric is 100% opaque, and moisture-wicking, ensuring you stay comfortable and confident regardless of your choice. Wear what feels best for you and enjoy your adventures!

Can I get featured on your social media?

We love to see our Salinity Swimwear family in action! Tag us on Instagram using @salinity.swimwear and #SalinityInTheWild for a chance to be featured on our page.

Do you have an affiliate program?

Yes we do! If you're interested in collaborating with us as an affiliate, please reach out to us directly, and we can discuss how we can work together to make something great happen.

Do you have an ambassador program?

We don’t currently have a formal ambassador program, but we're always open to discussing potential collaborations with enthusiastic supporters. If you're interested in becoming an ambassador for our brand, please get in touch with us, and we can explore how we might work together.